Privacy Policy

At Pure House On The Lake, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, submit a stay request, or make a reservation through our website or booking partners.

By using our website or providing us with your information, you acknowledge the practices described in this Privacy Policy.

Pure House On The Lake is a hospitality property located near Lalla Takerkoust, in the Marrakech region of Morocco.

In this Privacy Policy, references to "Pure House On The Lake", "we","us", or "our" refer to the operator responsible for this website and its related hospitality services.

Depending on how you interact with us, we may collect the following types of information.

Personal and Contact Information

• Full name
• Email address
• Telephone number
• Country or nationality, where relevant to your stay
• Information you voluntarily provide in messages or forms

Stay and Booking Information

• Preferred check-in and check-out dates
• Number of guests
• Accommodation preferences
• Special requests related to your stay
• Booking reference or reservation details

Website and Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Cookie and similar technology information

We may collect personal information when you:

• Complete a contact or stay request form
• Submit a private stay inquiry
• Contact us by email, telephone, WhatsApp, or social media
• Use our online booking service
• Subscribe to receive news, updates, or special offers
• Browse and interact with our website

We may use your personal information to:

• Respond to your questions and requests
• Check accommodation availability
• Prepare, manage, and confirm reservations
• Communicate with you before, during, or after your stay
• Provide customer support
• Personalize your stay where appropriate
• Improve our website and guest experience
• Maintain website security
• Comply with applicable legal obligations

Where you have agreed to receive them, we may also send you occasional news, updates, and private offers from Pure House On The Lake.

You may unsubscribe from marketing communications at any time.

Our website may direct you to or integrate with third-party booking and reservation services.

When you make a booking through one of these services, your information may be collected and processed by the relevant booking provider according to its own privacy practices.

Information may be shared where necessary to manage your reservation, confirm availability, communicate booking details, and provide customer support.

We encourage you to review the privacy policy of any third-party booking provider before using its services.

If your reservation requires payment, payment information may be processed by an authorized third-party payment provider or booking platform.

Payment providers process payment information according to their own terms, security procedures, and privacy policies.

Our website may use cookies and similar technologies to ensure that the website functions properly and to improve your browsing experience.

Cookies may be used to:

• Enable essential website functionality
• Remember preferences such as language selections
• Understand how visitors use our website
• Measure website performance
• Improve our content and services
• Support marketing activities where applicable

You may manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

We may use trusted third-party providers to operate and improve our services.

These services may include:

• Website hosting and infrastructure providers
• Online booking and reservation platforms
• Payment service providers
• Website analytics services
• Email communication services
• Google services, such as maps or analytics
• Social media platforms
• Website security and spam-prevention services

We do not sell your personal information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing reservations, providing services, meeting legal obligations, and maintaining appropriate business records.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Object to certain processing activities
• Request restrictions on how information is processed
• Withdraw consent where processing is based on consent

To exercise any applicable rights, please contact us using the information below.

Our website and booking services are not intended for children to independently make reservations or transactions.

Where information relating to a child is required as part of a family reservation or stay, such information should be provided by a parent, legal guardian, or authorized adult responsible for the booking.

Our website may contain links to third-party websites, booking platforms, or social media services.

Once you leave our website or interact directly with a third-party service, its own privacy policies and practices may apply.

We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable requirements.

Any updated version will be published on this page, and the"Last updated" date will be revised accordingly.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.